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You value
your privacy. And we respect that. When you shop with
Protec-Racing.com, we need to collect a certain amount of
information about you to make shopping easier for you - and
for us. We believe that you have a right to know how we use
that information and how we keep it secure. So we've answered
the most frequently asked questions below. If you have any
more questions about our policy, just call us at
+603-9058-2299, email us at info@Protec-Racing.com, or write
to us at Pro-tec Niaga Sdn. Bhd. 7-3, Jalan 8/146, Metro
Centre, Bandar Tasik Selatan, Sungai Besi, 57000 Kuala Lumpur,
Malaysia. We'll get back to you within one business
day.
What information do we collect?
When you
order from our website, we need to know your name, email
address, mailing address, phone number, billing address,
shipping address, credit card number and credit card
expiration date so we can process and fill your order. It also
lets us keep you updated on the status of your order. This
info is totally optional and we only use it to get to know you
better so we can serve you better.
Now and
then, we may run contests or other promotions. When you enter,
we'll probably ask for your name, mailing address, email
address and other information so we can run the promotion and
notify winners.
When you
send a request, review or comment to our customer service
department, we may ask you for your email address so we can
get back in touch with you, if we need to.
When you
visit our website, we also collect IP addresses in aggregate
form, but these are not linked to any of your personally
identifiable information.
We may,
from time to time, conduct online surveys. When you complete a
survey online, we may ask for certain information from you,
including your age, zip code, shopping habits, email and/or
mailing address.
How
do we use the information?
When you
place an order on our website, we use your information to
process and fill your order. We may send you an email to
confirm or to update you on your order. We may also need to
contact you by regular mail, email or phone if we have any
questions about your order.
When you
order, register, complete a survey or participate in any
contest or promotion on our website, we'll use the information
you give us to send you email or regular mail about our
products, services or other contests and promotions you might
be interested in, unless you opt out.
We may
also use the information to personalize your shopping
experience by using your product interests and purchase
information to recommend other products, services or
promotions that we believe might interest you, including those
of other companies. But, only Pro-tec Niaga Sdn. Bhd or
Protec-Racing.com will send you these messages. We may also
notify you of functionality changes to the website.
Also, we
may, from time to time, combine your information with
information of other customers to help us analyze trends,
purchasing patterns and preferences, and
demographics.
Do we share your information with third
parties?
We share
your information with our trusted third party service
providers who manage our website. These third parties provide
specific services and administer activities offered at our
website; for example, call and email center and credit card
processing. These third parties are not authorized to discuss
or make any use of your personal information; it can only be
used to provide such services.
Now and
then, we may also use third parties to help us collect and
aggregate site guest and customer information. We may share
this aggregated, non-personally identifiable information (such
as age, product interests and gender) with existing and
prospective business partners and advertisers. None of the
aggregate information will contain any information that
identifies you individually.
We won't
sell, trade or rent any of your personal information. The only
time we may disclose specific individual information is if we
reasonably believe that it's necessary to comply with
applicable laws or regulations or to protect the interests of
Pro-tec Niaga Sdn. Bhd, Protec-Racing.com or its
guests.
How do we protect the privacy of children?
The safety
and privacy of children is very important to us. In accordance
with the Children's Online Privacy Protection Act, we will not
knowingly collect or request personally identifiable
information from anyone under the age of 13 without prior
verifiable parental consent.
How do we use "cookies"?
"Cookies"
are small pieces of information stored by your browser on your
computer's hard drive. Cookies don't contain personally
identifying information. Most web browsers are set up to
accept cookies; you can usually change your browser settings
to refuse cookies.
We use
cookies to make your shopping experience at our site better,
to let you navigate quickly, and to keep track of items when
you shop online. We don't use cookies on our site to store
your account information; this information is stored securely
on the site's server. When you login at the site with your
username and password or make a purchase, we'll assign you a
secure session I.D. The server then passes your information to
you through this secure session I.D. Also, we'll use cookies
to monitor and maintain information about your use of our
site.
We also
use cookies to track the identity of the website you visited
immediately before visiting our site. Otherwise, we won't
track information about your use of other websites.
What if you link to another site?
Our
website may provide links to other sites that aren't under our
control. We can't be responsible for these linked websites,
their content or for the actions of the providers of such
sites. You should always review the privacy and security
policies and terms of use for any websites you use.
Consent to our Privacy Policy and Updating Our
Privacy Policy
By using
our website, you're agreeing to let us collect and use your
information as we describe in this Privacy Policy.
Occasionally, we may make changes to our information practices
or change our website's functionality. If we do, we'll update
this Privacy Policy, so please visit this page to stay on top
of any changes to our Privacy Policy. If you have any
questions or comments about our website or this Privacy
Policy, please contact us and let us know.
Security Policy
At
Protec-Racing.com, we know that keeping your credit card
information secure is important to you. That makes it very
important to us. We use Secure Socket Layer (SSL) 128bit
encryption technology to protect your online
information.
How do we make sure information is
secure?
We use the
latest encryption technology (Secure Sockets Layer, or SSL) to
secure your personal information. The information you provide
when you place an order is encrypted (or coded) using a secure
server for maximum security. This coding makes it extremely
difficult for anyone to reach your information as it moves
through our ordering system.
Certain
browsers will not allow communication through secure servers.
If this is the case, you won't be able to place an order
online.
Federal
law states that your credit card company can't hold you liable
for more than $50 of fraudulent charges. If your credit card
number is ever used without your permission as a direct result
of ordering on our site, we will reimburse you for the entire
liability not covered by your credit card company, up to $50.
Remember: never give your credit card or personal information
in an email; email messages are not secure.
To check
the security of your computer, look at the lower left-hand
corner of your browser window. If you see an unbroken key or a
closed lock, then the encryption technology is active and the
server is secure. You can also check by looking at the URL
line of your browser; when you access a secure server, the
initial characters of the site address will be
"https".
What if you link to another site?
Our
website may provide links to other sites that are not under
our control. We aren't responsible for these linked websites
or for the actions of the providers of these sites. You should
review the privacy and security policies of these
sites.
Do I have to turn the security feature on when I
want to shop?
Every
purchase at Protec-Racing.com is secure. The security features
are automatic, and always on. You don't have to do anything
but shop. Clicking "Shopping Bag" on any page is all it takes
to get started.
How do I know if I'm connected when I start
ordering?
Once
you've clicked the "Checkout" button, your browser looks for a
digital certificate to confirm that it's communicating with
Protec-Racing.com. Once a positive ID is made, your order will
continue securely.
Are all the pages on Protec-Racing.com
secure?
Most of
the pages on our site provide information about Pro-tec Niaga
Sdn. Bhd. and our products. We make this information available
freely and there's no reason for these pages to be "secure."
The pages that we make secure are the ones on which you
actually make the purchase, in the "Checkout" area. The entire
checkout process, from introduction to final confirmation, is
completely secure.
Is my information secure when it's travelling
across the Internet?
All of
your information is encrypted before it's transmitted across
the Internet, then decoded only after it arrives at our secure
servers.
Consent
By using
our website, you're agreeing to let us collect and use your
information as we describe in this Security Policy and our
Privacy Policy. If we change our policies, we'll post any
changes on the website, so that you are always informed about
what information we collect, how we use it and under what
circumstances we disclose it.
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